Privacy Policy

1. Introduction

The Palm Suites ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Check in or check out of our hotel
• Contact us via phone, email, or WhatsApp
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

Types of Personal Information

• Name and contact information (phone, email, address)
• Government-issued identification details
• Payment and billing information
• Booking and stay preferences
• Special requests or accessibility needs
• Emergency contact information

Automatically Collected Information

• Website usage data and analytics
• IP address and browser information
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

Primary Uses

• Process and manage your hotel reservations
• Provide hotel services and amenities
• Communicate about your booking and stay
• Process payments and billing
• Respond to your inquiries and requests
• Ensure safety and security of guests and property

Secondary Uses

• Improve our services and guest experience
• Conduct market research and analytics
• Send promotional offers and marketing communications (with consent)
• Comply with legal obligations and regulations
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We Do Not Sell Your Information

The Palm Suites does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with hotel operations (payment processing, cleaning services, maintenance)
• Legal Requirements: When required by law, court order, or government regulations
• Safety and Security: To protect the safety of guests, staff, or property
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Third-Party Services

Payment Processing

We use secure third-party payment processors to handle credit card and online transactions. These providers have their own privacy policies and security measures.

Website Analytics

• Google Analytics: We use Google Analytics to understand website usage and improve user experience
• Google Maps: Our website uses Google Maps to display location information

Communication Platforms

• WhatsApp: We use WhatsApp for customer communication and booking inquiries
• Email Services: Third-party email providers for sending confirmations and communications

6. Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Security

Security Measures

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure storage of physical and digital records
• Staff training on data protection and privacy

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Guest records are typically retained for 7 years for tax and legal compliance purposes.

8. Your Privacy Rights

Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your personal information is primarily processed and stored in India. If we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email)
• Displaying a notice during your next visit

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.